BUD MATTHEWS SERVICES IS OPEN AND READY TO SERVE. We recognize our services are often emergency in nature, and we remain fully committed to fulfilling the needs of our community. Learn more here!
Serving The Chapel Hill Area for Over 40 Years!

Customer Reviews

Yo Mama
April 12, 2024

Wonderful Service!!

Matthew Vidovich
February 2, 2024

Jordan came out to our house to fix our AC unit and was absolutely wonderful! He was polite, on time, knowledgeable and went above and beyond. He explained everything he did before doing it which was very helpful. I would definitely recommend using Bud Matthews for AC repair services! Thanks again Jordan for all your help!

Doron Caspin
January 3, 2024

They responded really quick and solve my plumbing issue.

Erin Sullivan
December 24, 2023

Cory from Bud Matthews did an excellent job diagnosing and repairing the unexpected plumbing leak in our wall that was leaking down through the basement ceiling. He arrived earlier than scheduled (which was great!) due to concern that we had turned the water off to our house and he wanted to address the issue as quickly as possible. He carefully checked and rechecked to ensure he had identified and corrected all the sources of the leak (and there was more than one!). We enjoyed meeting him. He is an asset to your company!

R O’Neal
October 26, 2023

BMS technician Victor, who replaced our water-pressure valve, did excellent work, explained the problem thoroughly, and had great customer service.

John Boyle
October 25, 2023

We have had continuing sewer issues and Bud Matthews finally solved our problems. Tyler was our initial plumber. He responded quickly to our request and the blockage was fixed. Or so we thought. After a few months, we required Tyler again and this time he used the dreaded sewer camera to identify a slump in the line that was the problem. Or so we thought. This slump would require yard surgery with a backhoe and eventually we were given a quote. I would have given Bud Matthews only three or four stars at this point because it took quite a while between the time we got the quote and the time we finally got action. However, in the end, they deserve five stars because of their professionalism and diligence in solving our TWO sewer problems. After addressing the slump, they weren't quite satisfied and used the camera again. This time after repeated examinations of one small section, they ascertained a small crack in the line that had allowed some tree roots to enter. This was not easy to find but uncorrected would have eventually caused us more sewer grief. This required more deep digging and more repair work. This should solve our problems (or so we hope!). All this activity required two days and the excellent team work of Derrick, Darrel, Matt, and Joseph. We thank them for their perseverance and hard work.

Robert Black
October 24, 2023

Victor was very professional and efficient

Catherine Matthieu
October 23, 2023

I had a non-emergency (yet important!) plumbing issue and was a little panicky and also expecting the worst. I called and got a same-day appointment. Victor showed up early and took care of the issue like it was nothing and it took far less time than I thought it would. I am SO appreciative of Victor's time and effort this afternoon. I'll be reaching out again about some necessary upcoming work I have on the horizon!

Cathy Vaughan
July 13, 2023

I highly recommend Bud Matthews services. They have provided services for me a couple of times over the last few months. They are always very responsive and can usually get you scheduled next day depending on the service. Darrell, Matt and Derick were great to work with on my last service. They were all very professional and able to complete the toilet installation and valve repair in a shorter time than anticipated. Pricing is fair as well.

David Mirkovich
June 1, 2023

Matt and Scott did an outstanding job installing two toilets for us. They were on time, quick, thorough and very professional. I will have these two men back to do plumbing work for me anytime.

Sam D
May 22, 2023

Darrell was the lead plumber on our job. He was professional in all aspects of his work. He was an effective communicator throughout the Instalation of the Tankless Hot Water heater to replace a very old and contaminated tank hot water heater. He also installed a washing machine hook up and plumbed the drain into a challenging 1955 Cast iron waste line. He kept his wok area clean and neat in the midst of our renovation work to refinish all of the hard wood floors and paint the entire interior. He cleaned up his work area and in the crawl space as well. This is exceptional for plumbers based on my life long experience. Derek did the estimate on the work and was was timely and clear with the whole process. The scheduling and billing folks I interacted with on the phone were friendly and helpful. I will recommend this company to anyone who asks for someone to do plumbing work.

BMS was the only one of four companies I called who could actually show up the afternoon I needed them. Darryl and Matt showed up at the beginning of the time window, found the problem, replaced the pump, and put back all the paint cans and stuff they had to move to get to it. They were also very courteous.

John Tallmadge
May 1, 2023

They installed a heat pump hybrid water heater for us. Darrell was great. Communicative, on time, professional.

Edward Zapolsky
April 28, 2023

Kitchen remodel plumbing electrical gas lines

Lyria Boast
April 20, 2023

Very responsive in identifying and fixing sewer pump failure. Highly recommend Darrell and Matt!!

Richard Carey
April 14, 2023

On time on budget very friendly. What else could you ever ask for in a plumber. See what treasure they found behind my walls left by the builder.

April 13, 2023

We called Bud Matthews to remove our old junky kitchen faucet and install a nice new one. Scott, their plumber did a great job! He was very knowledgeable and willing to answer our questions. He arrived on time and left everything nice and neat. We really enjoy the new faucet and will not hesitate to call Bud Matthews services again.

April 11, 2023

Good work as usual.

ben cutrell
April 7, 2023

Darrell Hughes and his work mate did a great job replacing our water line. Derrick organized the job very well. I’m very pleased with your service. THANKS! Ben Cutrell 52 Oakwood Dr Chapel Hill NC

Marilyn Pipoly
March 14, 2023

They have stood behind their products and services for years. Very reliable.

Hunter Brittain
March 1, 2023

Incredibly fast and efficient service. Called about the hot water heater, they showed up the next day when they said they would, easily diagnosed the problem and fixed it within a couple of hours. Maybe a bit expensive but good quality work. Darrell helped us out and did a great job.

Mark Miller
February 28, 2023

Darrel and Derrick were fantastic. They were honest and professional.

Celia Anna
February 21, 2023

Excellent! As always!

Donna Besch
February 21, 2023

This company is absolutely excellent ! They remodeled in our home and were courteous, talented, obliging and easy to contact and communicate with. Donna Besch

Jennifer Perry
January 14, 2023

Another excellent experience with Bud Matthews and team! We had an emergency issue with our water heater. Everyone was wonderful from Fred and Tim who showed up to trouble shoot and give us a quote, to Darryl and Matt who were there in a day to replace our tankless water heater perfectly. Everyone was on time, helpful and professional. The team is always so knowledgeable and nice. Highly recommend this small, local business! Will be using them for additional work around the house.

Peter Hendee
December 16, 2022

Paul was friendly and helpful.

October 29, 2022

Tyler was great. Educational. Identified problem fast.

Howard Machtinger
October 26, 2022

Decided to wait for another time, but very helpful

Adam King
October 25, 2022

Having had some bad experiences with other companies…it’s nice to feel like I’m getting a fair deal with an honest company.

Ann Henley
October 24, 2022

Diagnosed problem with GE dishwasher. Helped me decide whether to repair or buy a new one. Just bought a new Bosch, which I’ve scheduled you to install on Nov 4. Or earlier if possible! Thanks!! Ann Henley

Sean Mabrey
October 24, 2022

Dishwasher Repair: From the first call, receptionist, to service technician very professional and the service fee was reasonable. I will use them again and highly recommend.

Robyn Yiğit Smith
October 20, 2022

These guys are amazing. Professional, skilled, on time. They really seem to care about their work and they appreciate my business. I call them for everything. I highly recommend them.

Eric Ness
October 20, 2022

We purchased a new HVAC system this summer, and there was a minor problem with it when fall arrived and it was time to turn the heat on. A technician arrived within 30 minutes of our call, and repaired the installation issue under warranty. The AC unit is far more efficient than the unit it replaced, cutting energy use by a third.

Austin Kaylor
October 19, 2022

I actually decided to just replace the broken unit and I didn't end up having them repair anything. But, they were always very friendly, responsive and helpful with the whole process. Next time something breaks around the house, I have them on speed-dial.

Susan Strozier
October 18, 2022

Benjamín and David were prompt, friendly, professional, AND best of all, the washing machine works now!

Kim Norwood
October 18, 2022

Fred was very friendly, knowledgeable and on time. We appreciate his service.

Caroline Hogue
October 11, 2022

Awesome service, great work, nice people.

Grace Penny
October 6, 2022

Nice, friendly employees. Pet friendly. Quickly in and out. Explanation of everything they were checking.

FRANK Schorr
October 6, 2022

excellent service, courteous and friendly technician

Anne Eller
October 5, 2022

The two young men who worked on our washer and vacuumed out our dryer vent were excellent in every respect. Knowledgeable, efficient, kind and helpful. Could not have been more pleased with this service.

Penny Bitsas
September 27, 2022

Such a pleasure to see such a team effort until the job was completed. Beautiful workmanship!

Michael Anderson
September 26, 2022

Semi-annual maintenance. Identified two problems and addressed both. He took the time to explain each to my satisfaction.

Matt Yates
September 21, 2022

First class service and people!

Heather Urrea
September 7, 2022

Had whole house dehumidifier installed. Excellent service and communication. Highly recommend!

LJ Freeman
September 7, 2022

As usual, Bud Matthews was GREAT! I got scheduled quickly. Paul was a bit early, jumped right in and did a fantastic job with everything that needed to be done. He was super careful about some melting mess, and lugged parts outdoors to work out there. I had ordered the parts I needed in advance and everything was resolved just perfectly. Thanks Bud Matthews and Paul for once again coming through in the most professional and excellent manner!

Sylvia Steere
August 31, 2022

Jordan did an amazing job installing a new dryer vent. They were early, professional, and went above and beyond removing and moving an old cabinet. Thanks again!

Chris Conangla
August 31, 2022

I had to replace both a conventional bathroom sink faucet as well as the guts on a pedestal sink. Tyler came out, and he was amazing! Conscious of the fact they charge by the hour, he went straight to work. No wasted time, no wasted motions. Knew exactly what to do and was in and out in just under one hour. Also, a polite professional with a great personality. He and Bud M are now my go-to plumbers!!!

Jay Parker
August 26, 2022

The Bud Matthews service tech arrived early, explained and showed me the issue that he found. He fixed the AC while explaining that it was *possible* we would need a more invasive long-term solution later. The price was reasonable and I felt very positive about the overall experience and interaction.

Sandra Bennett
August 24, 2022

Professional, responsive, on time!!!

Evergreen Warpath
August 22, 2022

Fixed a clogged sink in minutes and cleaned up afterwards.

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.