Reviews

John was personable and professional in diagnosing the probable source of a leak and checking our HVAC system to be sure it was not leaking.

These folks are just such kind honest humans. I’ve had them Service my dryer and ducts as well as repair my washer. Their scheduler and repair people were so Flexible and helpful getting our repair done days before I have a baby. They are so polite and put everything back just so. Truly rare in the world these days.

We had a complicated situation upgrading electrical for an Accessory Dwelling Unit, as we were trying to get it properly zoned for the Town of Chapel Hill. We also had to meet other requirements that the town surprised us with. It was quite the ordeal! Kevin of Bud Matthews helped us through a whole process with figuring things out with the Town of Chapel Hill, and Andrew of Bud Matthews got all the work and permitting done very efficiently! Both were good with communications, and Andrew let us know what was going on every step of the way! We are very pleased with how things turned out. Thank you!!

Plumbing: Matthew fixed the leak in our sink, and then hooked up an under sink water filter. We have an older house, and when a part broke, he got a new one from the truck and fixed it. He did a fantastic job, in record time, and was extremely pleasant to work with. I highly recommend Matthew as a plumber

Ok .. this is a NEW review for an appliance repair issue, so I am piggy-backing on a previous plumbing issue to describe my complete satisfaction with a cooktop repair done today. Our cleaners accidentally spilled water on the cooktop which resulted in a malfunction with the ignitors. With guests coming in a few days, I called Bud Matthews and they sent a repair technician out the same day. Benjamin wasted no time getting to work diagnosing the issue. It took some detective work, but within 20 minutes he had it figured out. No need for new parts, no need for a return visit. What's more, as a first time appliance repair customer, he gave me a discount on the price. Benjamin was polite, professional, well organized and focused. I cannot say enough about his ability, nor about Bud Matthews' quick service. I recommend Benjamin and BM without hesitation. FIVE STARS without hesitation! As to the plumbing issue... I had to replace both a conventional bathroom sink faucet as well as the guts on a pedestal sink. Tyler came out, and he was amazing! Conscious of the fact they charge by the hour, he went straight to work. No wasted time, no wasted motions. Knew exactly what to do and was in and out in just under one hour. Also, a polite professional with a great personality. He and Bud M are now my go-to plumbers!!!

We've been with BMS for 4 years now, on the maintenance plan, and also for unplanned service visits. Both times we've called with an urgent need, they came that day (which was so appreciated on a 94 degree day, when my cooling had gone down). They always send over a personable, prompt, and capable tech who takes the time to explain the issue, and has been able to fix it then. My experience with professional services has been very up and down since moving here, but at least I don't have to worry about keeping cool or staying warm (thank God).

We had two areas of rotten wood--the fascia behind a gutter and even worse, the 6X6 post that comes up some 12 feet from downhill to hold the porch as well as two 4X4 posts holding that part of the deck that had rotted to the point where the deck was tilting. Alex and the team from Bud Matthews fixed both. The deck repair required supporting the entire porch to remove the rotted wood and then pouring a concrete base, all on a downslope. The team came out promptly and found the additional rotten wood and efficiently tackled the problem. Kudos to all.

I have a consistently positive experience whenever I call upon Bud Matthews Services. They are expert on every level. Simon and the other appointment makers interpret the situation with such accuracy. They are exceedingly kind, sympathetic, and responsive. The workers who come to the house are professional, respectful, and competent. In this case, Hovany addressed a plumbing problem and resolved it within minutes. What a boon it is to have them to rely on. Today Luis came, and was absolutely wonderful. The repair took five minutes, and Luis was so incredibly kind. Today Jose assessed two air conditioners and a garbage disposal. I know him well and have never failed to admire his skill as a technician as well as his sweetness and kindness. Luis came back to problem-solve something for me. He is so willing, so helpful, so competent, and such a good teacher. A jewel of a person. Steve Fay is an ace plumber. It is difficult to adequately describe his expertise. It can really be thought of as supreme. He can suss out every problem and execute a perfect repair. His advice is right on the mark in every instance. Mike Sullivan made a masterpiece of horribly water-damaged floors, heart pine boards that seemed unsalvageable. He worked into the night and put his whole heart and great store of experience into the process. He is unbelievably caring, wise, and competent. There’s no plumber more proficient than Steve Fay. He has total concentration and commitment. He is the soul of responsibility. No one is more reliable or trustworthy. I was so struck by Ben's conscientiousness and competence. Our dryer needed repair, and he diagnosed the problem immediately, went to great lengths to locate a replacement part (one Maytag no longer provided), noticed a deficiency in the venting system, and took pains to draw up a safer, more effective plan. Ben is not only kind and caring, but stalwart. It's such a rare quality nowadays. I didn't have a doubt in the world that he would put things right. He mentioned having been trained by Paul, one of the longest standing technicians at Bud Matthews, who I've known for many years, whose work has been impeccable, who is a wonderful trustworthy person in every sense. Today Tyler Spivey came (along with Matt) to service two HVAC systems. What great work was done! Tyler suggested an air filtration system, that he uses himself and stands by, that I think it will make a wonderful improvement to the air quality here. Both workmen were so polite, competent, and hardworking. The house had such good care!

Tyler did an excellent job performing our AC yearly maintenance. He was professional, courteous, and offered useful suggestions to help maintain the system. Highly recommend.

Bud Matthews did an excellent job with our new railing and handrails. Chris J. sourced exactly the look we wanted (modern and simple), Dean did an absolutely amazing job with the construction/installation, and Jorge matched the stain of our hardwood floors exactly. We love the finished product. A++

Matt helped diagnose and fix a leak in my house with incredible professionalism. He also educated me on the cause of the leak and outlined next steps. Plumbing issues are never fun, but Matt was a 10/10.

Bud Matthews technician, Tyler Spivey, came out the same day as we made the call and did a great job assessing the issue with our AC. He even pushed up the return appointment so we wouldn't be suffering without AC for too long. Very pleased.

Wonderful Service!!

They responded really quick and solve my plumbing issue.

Cory from Bud Matthews did an excellent job diagnosing and repairing the unexpected plumbing leak in our wall that was leaking down through the basement ceiling. He arrived earlier than scheduled (which was great!) due to concern that we had turned the water off to our house and he wanted to address the issue as quickly as possible. He carefully checked and rechecked to ensure he had identified and corrected all the sources of the leak (and there was more than one!). We enjoyed meeting him. He is an asset to your company!

BMS technician Victor, who replaced our water-pressure valve, did excellent work, explained the problem thoroughly, and had great customer service.

We have had continuing sewer issues and Bud Matthews finally solved our problems. Tyler was our initial plumber. He responded quickly to our request and the blockage was fixed. Or so we thought. After a few months, we required Tyler again and this time he used the dreaded sewer camera to identify a slump in the line that was the problem. Or so we thought. This slump would require yard surgery with a backhoe and eventually we were given a quote. I would have given Bud Matthews only three or four stars at this point because it took quite a while between the time we got the quote and the time we finally got action. However, in the end, they deserve five stars because of their professionalism and diligence in solving our TWO sewer problems. After addressing the slump, they weren't quite satisfied and used the camera again. This time after repeated examinations of one small section, they ascertained a small crack in the line that had allowed some tree roots to enter. This was not easy to find but uncorrected would have eventually caused us more sewer grief. This required more deep digging and more repair work. This should solve our problems (or so we hope!). All this activity required two days and the excellent team work of Derrick, Darrel, Matt, and Joseph. We thank them for their perseverance and hard work.

Victor was very professional and efficient

I had a non-emergency (yet important!) plumbing issue and was a little panicky and also expecting the worst. I called and got a same-day appointment. Victor showed up early and took care of the issue like it was nothing and it took far less time than I thought it would. I am SO appreciative of Victor's time and effort this afternoon. I'll be reaching out again about some necessary upcoming work I have on the horizon!

I highly recommend Bud Matthews services. They have provided services for me a couple of times over the last few months. They are always very responsive and can usually get you scheduled next day depending on the service. Darrell, Matt and Derick were great to work with on my last service. They were all very professional and able to complete the toilet installation and valve repair in a shorter time than anticipated. Pricing is fair as well.

Matt and Scott did an outstanding job installing two toilets for us. They were on time, quick, thorough and very professional. I will have these two men back to do plumbing work for me anytime.

Darrell was the lead plumber on our job. He was professional in all aspects of his work. He was an effective communicator throughout the Instalation of the Tankless Hot Water heater to replace a very old and contaminated tank hot water heater. He also installed a washing machine hook up and plumbed the drain into a challenging 1955 Cast iron waste line. He kept his wok area clean and neat in the midst of our renovation work to refinish all of the hard wood floors and paint the entire interior. He cleaned up his work area and in the crawl space as well. This is exceptional for plumbers based on my life long experience. Derek did the estimate on the work and was was timely and clear with the whole process. The scheduling and billing folks I interacted with on the phone were friendly and helpful. I will recommend this company to anyone who asks for someone to do plumbing work.

BMS was the only one of four companies I called who could actually show up the afternoon I needed them. Darryl and Matt showed up at the beginning of the time window, found the problem, replaced the pump, and put back all the paint cans and stuff they had to move to get to it. They were also very courteous.

They installed a heat pump hybrid water heater for us. Darrell was great. Communicative, on time, professional.

Kitchen remodel plumbing electrical gas lines

Very responsive in identifying and fixing sewer pump failure. Highly recommend Darrell and Matt!!

On time on budget very friendly. What else could you ever ask for in a plumber. See what treasure they found behind my walls left by the builder.

We called Bud Matthews to remove our old junky kitchen faucet and install a nice new one. Scott, their plumber did a great job! He was very knowledgeable and willing to answer our questions. He arrived on time and left everything nice and neat. We really enjoy the new faucet and will not hesitate to call Bud Matthews services again.

Good work as usual.

Darrell Hughes and his work mate did a great job replacing our water line. Derrick organized the job very well. I’m very pleased with your service. THANKS! Ben Cutrell 52 Oakwood Dr Chapel Hill NC

They have stood behind their products and services for years. Very reliable.

Incredibly fast and efficient service. Called about the hot water heater, they showed up the next day when they said they would, easily diagnosed the problem and fixed it within a couple of hours. Maybe a bit expensive but good quality work. Darrell helped us out and did a great job.

Darrel and Derrick were fantastic. They were honest and professional.

Excellent! As always!

This company is absolutely excellent ! They remodeled in our home and were courteous, talented, obliging and easy to contact and communicate with. Donna Besch

Another excellent experience with Bud Matthews and team! We had an emergency issue with our water heater. Everyone was wonderful from Fred and Tim who showed up to trouble shoot and give us a quote, to Darryl and Matt who were there in a day to replace our tankless water heater perfectly. Everyone was on time, helpful and professional. The team is always so knowledgeable and nice. Highly recommend this small, local business! Will be using them for additional work around the house.

Paul was friendly and helpful.

Tyler was great. Educational. Identified problem fast.

Decided to wait for another time, but very helpful

Having had some bad experiences with other companies…it’s nice to feel like I’m getting a fair deal with an honest company.

Diagnosed problem with GE dishwasher. Helped me decide whether to repair or buy a new one. Just bought a new Bosch, which I’ve scheduled you to install on Nov 4. Or earlier if possible! Thanks!! Ann Henley

Dishwasher Repair: From the first call, receptionist, to service technician very professional and the service fee was reasonable. I will use them again and highly recommend.

Work accomplished in a totally professional manner. I would have rated 54 star except that I believe there should be some system of prioritizing service calls for essential items such as refrigerators. I waited 10 days from call to technician visit.

These guys are amazing. Professional, skilled, on time. They really seem to care about their work and they appreciate my business. I call them for everything. I highly recommend them.

Fred did a thorough job, explained options for improvements, and handled my maintenance renewal efficiently.

We purchased a new HVAC system this summer, and there was a minor problem with it when fall arrived and it was time to turn the heat on. A technician arrived within 30 minutes of our call, and repaired the installation issue under warranty. The AC unit is far more efficient than the unit it replaced, cutting energy use by a third.

I actually decided to just replace the broken unit and I didn't end up having them repair anything. But, they were always very friendly, responsive and helpful with the whole process. Next time something breaks around the house, I have them on speed-dial.

Benjamín and David were prompt, friendly, professional, AND best of all, the washing machine works now!

Fred was very friendly, knowledgeable and on time. We appreciate his service.

Installed a range hood in a new location for our kitchen renovation. They were creative and resourceful in getting the vent pipe to the outside. Protected stove and counter. Worked hard.

Awesome service, great work, nice people.

Great as always.

Nice, friendly employees. Pet friendly. Quickly in and out. Explanation of everything they were checking.

excellent service, courteous and friendly technician

The two young men who worked on our washer and vacuumed out our dryer vent were excellent in every respect. Knowledgeable, efficient, kind and helpful. Could not have been more pleased with this service.

Paul and Benjamin worked as a team with surgical precision on making a difficult repair on our LG dryer. And behold, they had the critical part in the truck. Both men have worked in our home from time to time keeping all our appliances in top working order. We're always confident and comfortable having them in our home. They are both talented professionals, typical of all the BMS employees who have served us.

Such a pleasure to see such a team effort until the job was completed. Beautiful workmanship!

Semi-annual maintenance. Identified two problems and addressed both. He took the time to explain each to my satisfaction.