Reviews
I have always been pleased with the service from Bud Matthews and this time is no exception. I had the same technician who helped with my old refrigerator....all great.
Our AC went out right before a major heat wave was to hit in late June and we called Bud Matthews Services and they sent someone out the very same day that we called. Matt showed up on time and climbed into our pergatory of an attic and found the problem quickly and correctly while working in 115 degree heat up there. He had it fixed and running in about an hour. The price was very affordable and the labor cost was very modest considering the extreme conditions that Matt had to work in. We will be calling Bud Matthews the next time we have a problem!
Efficient, courteous and good communication. Would definitely recommend.
Had an emergency AC repair on the hottest day yet! It all started with the prompt and courteous service from Bud Matthews dispatch all the way to my home where JON the service tech arrived and had us up and running in no time!! His knowledge and honesty left me feeling very grateful and reassured that this time my system will remain running unlike last time with the previous company!! Thanks JON and Bud Matthews for a job well done!!!
Paul, who services our dishwasher, is really great: smart, a good communicator, and an excellent tradesman. In our experience, the service is prompt and effective and the rates are reasonable. We'd recommend Bud Matthews without reservation.
Bud Matthews came out and installed a air conditioner system and done a great job would use them again in the future thanks guys
Very friendly, informed and fair technician not only helped solve the problem but told me about what the issue was and how to avoid any issues in the future
We've used BMS a couple times in the last few years. I'd strongly recommend them for renovations. They were able to handle a complex renovation project that moved around plumbing for us. We live in an old house and we found some underlying problems with the house along the way. They helped us make educated decisions about how to fix these. They ultimately turned the ugliest and least functional rooms in our house to the best looking and most functional.
Always timely, friendly, professional, and quick. Won’t use anyone else.
Matt was fast and efficient with our AC repair on this hot summer day. Much appreciated!
Ben was on time, polite, quick, and worked clean. Bud Matthews may not be the cheapest possible option, but they offer more value for your dollar than anyone I know. I don't call anyone but them for all my household repairs.
Ben has come out to help us multiple times. He always gets the job done, and I always enjoy talking with him as he’s working. It’s a bit strange to say that about a service call, but it’s true!
very thorough and helpful with explanation of what was wrong adn next steps.
Benjamin D and the accomplice tech were professional, personable and efficient. We appreciate quality service!
Top notch. Both gentleman were friendly and performed their job well. Both deserve high praise for their work and deserve recognition. You will be recommended to ALL my friends and family.
My appliance repair experience this morning with Ben and Brandon was outstanding. Very nice men, very friendly to the curious pug Buttons who visited them a few times. They replaced the door rubber gasket and the water input control sensor on my 2008 Whirlpool Duet clothes washer and got lint out of the exhaust piping of the 2008 Whirlpool Duet clothes dryer, and tested everything before leaving. The load I just washed came out great, no more leaks inside or outside the machine. The load’s in the dryer and that is working well too. Great job by Ben and Brandon! I hope Bud Mathews Services values them highly for a very long time.
Very knowledgeable, thoughtful about the replacement cost, and understanding of the effect a big ticket repair/replacement has on your budget. The staff at Bud Matthews has consistently been helpful, responsive, kind, and professional. I make the call for help and the Bud Matthews team makes it right the first time…I have trust that the staff is working for me to get it done and done well.
Plumbing work done. Rosa was great. Replaced flush valve and interior water line on toilet. She was professional, efficient, and gave good tips for keeping it clean and working
Rosa M was absolutely wonderful! She completed multiple jobs quickly and efficiently and was very nice to my 2 little dogs. :) I will definitely use your services again and request Rosa. Thank you - Cy Bridges
Always happy with the Bud Matthews technicians--they are friendly, on time, and know what they are doing.
Rosa did a great job installing our kitchen sink, disposal, and dishwasher. She was fast, neat, and handled a difficult plumbing layout well!
Excellent service! Highly recommend! Ben was prompt, friendly, professional, and very knowledgeable. He easily found the issue with my refrigerator and explained everything as he went through the process of fixing it. Five stars, all the way!
Ben was very helpful and professional. He recognized right away that what appeared to be a small leak was much more. Morgan and Andrew acted very fast and effectively. Thanks very much!
Highly recommended. Have used twice, plumbing and refrigerator repair. Quickly responded and fixed issues. Save this number. They will help.
Paul is the BEST! Not only knowledgable but professional! You are lucky to have him on your team.
Bud Matthews Services has been incredible to work with. Kevin, Denny, and their team have completed several projects for us—from installing a new exterior French door and converting the old space to windows to some major interior remodeling and a full window replacement. Every job has been done with top-notch skill, professionalism, and care. They’re reliable, friendly, and always go above and beyond—all at a fair price. We trust them completely and wouldn’t hesitate to call them again for future work.
Nice, friendly employee. Pet friendly. Quickly in and out. Immediate diagnosis and plan to rectify. Same day service since it was my only refrigerator!
Mason McLean efficiently removed two ceiling lighting fixtures and replaced them with two ceiling fans. Both fans work beautifully; Mason took great care with the installation. Mason also took the time to show me how the remote works for both the fan light and the fan speed; he showed me how to dim and raise the light. Furthermore, Mason removed the empty fan boxes and disposed of them for us. He offered to do the same for the lighting fixtures. I am so appreciative of the work Mason did, his good cheer, his professionalism, and his helpfulness. Five stars for a job well done and for clear communication.
It was nice to have two experienced, kind, hard working, pleasant people who did a wonderful job installing my new over the range externally vented microwave.
Bud Matthews Services is always dependable and quite capable of doing the job, no matter what it is! And kudos to Rosa, our plumber! We will be calling on Bud Matthews again whenever the need arises! Thank you!
Totally positive experience! Bud was fast, kind, informative and my machine is working great now!
Denny and Brandon did a phenomenal job on site. In some of my career's past I have held various quality check roles for construction and I could not be any happier with the work that Denny and Brandon produced. Kevin acting as the office PM for the project was wonderful to coordinate with as well. I would hire Bud Matthews again and without a doubt I would specifically request Denny and Brandon be assigned to my project.
Great service; Benjamin did everything we asked for, and did it efficiently.
Ben D from Bud Mathews did an excellent job working on our freezer issue. He let us know when he was on the way. Ben was very friendly and extremely knowledgeable about the freezer. He was thorough and reassuring and cleaned up completely. I recommend Ben and Bud Matthews for your appliance repairs. They are pleasant to make a service appointment with and showed up in the time frame that was promised. Bud Mathews gave us a 90 day warranty on the work performed. I felt the charge was very reasonable for the labor involved by today’s standards. We used Bud Mathew’s today for electrical work. As usual they were on time, very professional and friendly. Their electrician was Mason McLean. He did a great job changing out our old ugly garage lights fixtures with new beautiful new ones and updated LED bulbs. He waterproofed the fixtures with sealant and we get much better light. He cleared the price with us before he did the work and cleaned up thoroughly, taking the boxes and old fixtures with him. We have used Bud Mathew’s for refrigerator, dryer, washer repairs and have always been pleased. They do anything connected with home maintenance and they are our go to guys.
Mason McLean came and installed two new garage lights today. He also replaced a broken outlet plate in our kitchen for free! He was very professional and courteous and did a great job. He removed our old lights and cleaned up, taking the boxes with him and leaving our place spotless. I highly recommend him for any electrical work you may need.
The Bud Mathews team of Rosa and Justin did a stellar job installing and relocating my water heater from below the house to the upstairs storage space. They went above and beyond, making it right, insulating, and keeping everything up to code.
We could not be happier with our experience with Bud Matthews! Our house in Mebane which is over a hundred years old was in dire need of some exterior repairs. When I called Bud Matthews and spoke with Morgan she set up a time for Andrew Logue to come out and see what we needed. He was very friendly and knowledgeable. He gave us an estimate which was in our budget and the work was scheduled. The construction team that came did a great job!! They replaced cedar siding and repaired trim work and soffits. If we had any concerns they were always addressed promptly. We also needed new steps coming off the sunroom. Dean and Will did an absolutely amazing job rebuilding them. They look like the original steps. If steps can be beautiful, these are! We had been looking for someone to do repairs on the house for a long time. We highly recommend Bud Matthews. We will be using them again.
And now for another 5-star review. Matt from Bud Matthews just left after completing the replacement of a worn out cartridge in my Moen shower. As I fully expected, he was on time, professional, came with exactly the right tools and finished the job beautifully. But what sets him apart is his great personality and attitude. Polite and humble, friendly and eager to please, he answered all my questions knowledgeably, and left me with a solid feeling of being treated fairly and right. Matt is our go-to plumber from now on. Budd Matthews is lucky to have him! Great job, Matt!! ********* Ok .. this is a NEW review for an appliance repair issue, so I am piggy-backing on a previous plumbing issue to describe my complete satisfaction with a cooktop repair done today. Our cleaners accidentally spilled water on the cooktop which resulted in a malfunction with the ignitors. With guests coming in a few days, I called Bud Matthews and they sent a repair technician out the same day. Benjamin wasted no time getting to work diagnosing the issue. It took some detective work, but within 20 minutes he had it figured out. No need for new parts, no need for a return visit. What's more, as a first time appliance repair customer, he gave me a discount on the price. Benjamin was polite, professional, well organized and focused. I cannot say enough about his ability, nor about Bud Matthews' quick service. I recommend Benjamin and BM without hesitation. FIVE STARS without hesitation!As to the plumbing issue... I had to replace both a conventional bathroom sink faucet as well as the guts on a pedestal sink. Tyler came out, and he was amazing! Conscious of the fact they charge by the hour, he went straight to work. No wasted time, no wasted motions. Knew exactly what to do and was in and out in just under one hour. Also, a polite professional with a great personality. He and Bud M are now my go-to plumbers!!!
With multiple projects by Bud Matthews Services over the years I can trust that each project will be done right the first time. Today’s service call with Bud Matthews’ electrician went better than planned and I am really pleased with the outcome. I am a long term customer of Bud Matthews Services and I Highly Recommend.
Corey was patient and explained every step in laymen’s terms. We were impressed with his professionalism and would call on Bud Matthews again if needed.
Matt was prompt, friendly, efficient and diagnosed the problem immediately! Would absolutely recommend Bud Matthews and Matt for plumbing issues!
Matt and Justin worked all day to fix my shower because it turned out to be a much more complicated problem than anyone anticipated AND because they promised not to leave until it was fixed correctly. Their customer service skills weren't learned in a training session. They've been treating others like they want to be treated since they were kids. Shout out to their folks. And thanks, guys, for your hard work.
Bud Matthews sent Benjamin over to look at our Whirlpool washer. He did a great job and was very friendly, knowledgeable, and professional.
We had a positive experience with Paul repairing our broken dishwasher. He seemed very experienced, knowledgable, and confidence-inspiring in his assessment. He was also a very pleasant person to work with during a stressful situation.
Great service, as always! Tyler is super nice and professional. BM is always prompt, professional, friendly, and fixes whatever issues we have. Cannot say enough good things about this company!! 😊😊
Today we received prompt and reliable service from the hvac division of the company. Jon and Mat were knowledgeable, polite and friendly and willing to help with anything we needed. Call Bud Mathews Services for great service
Matt at Bud Matthews could not have been better! He was so knowledgeable and sharp and courteous and efficient. A pro in every way. Someone please give this gentleman a raise and a promotion!
John was personable and professional in diagnosing the probable source of a leak and checking our HVAC system to be sure it was not leaking.
These folks are just such kind honest humans. I’ve had them Service my dryer and ducts as well as repair my washer. Their scheduler and repair people were so Flexible and helpful getting our repair done days before I have a baby. They are so polite and put everything back just so. Truly rare in the world these days.
We had a complicated situation upgrading electrical for an Accessory Dwelling Unit, as we were trying to get it properly zoned for the Town of Chapel Hill. We also had to meet other requirements that the town surprised us with. It was quite the ordeal! Kevin of Bud Matthews helped us through a whole process with figuring things out with the Town of Chapel Hill, and Andrew of Bud Matthews got all the work and permitting done very efficiently! Both were good with communications, and Andrew let us know what was going on every step of the way! We are very pleased with how things turned out. Thank you!!
Plumbing: Matthew fixed the leak in our sink, and then hooked up an under sink water filter. We have an older house, and when a part broke, he got a new one from the truck and fixed it. He did a fantastic job, in record time, and was extremely pleasant to work with. I highly recommend Matthew as a plumber
We've been with BMS for 4 years now, on the maintenance plan, and also for unplanned service visits. Both times we've called with an urgent need, they came that day (which was so appreciated on a 94 degree day, when my cooling had gone down). They always send over a personable, prompt, and capable tech who takes the time to explain the issue, and has been able to fix it then.My experience with professional services has been very up and down since moving here, but at least I don't have to worry about keeping cool or staying warm (thank God).
We had two areas of rotten wood--the fascia behind a gutter and even worse, the 6X6 post that comes up some 12 feet from downhill to hold the porch as well as two 4X4 posts holding that part of the deck that had rotted to the point where the deck was tilting. Alex and the team from Bud Matthews fixed both. The deck repair required supporting the entire porch to remove the rotted wood and then pouring a concrete base, all on a downslope. The team came out promptly and found the additional rotten wood and efficiently tackled the problem. Kudos to all.
I have a consistently positive experience whenever I call upon Bud Matthews Services. They are expert on every level. Simon and the other appointment makers interpret the situation with such accuracy. They are exceedingly kind, sympathetic, and responsive. The workers who come to the house are professional, respectful, and competent. In this case, Hovany addressed a plumbing problem and resolved it within minutes. What a boon it is to have them to rely on.Today Luis came, and was absolutely wonderful. The repair took five minutes, and Luis was so incredibly kind.Today Jose assessed two air conditioners and a garbage disposal. I know him well and have never failed to admire his skill as a technician as well as his sweetness and kindness.Luis came back to problem-solve something for me. He is so willing, so helpful, so competent, and such a good teacher. A jewel of a person.Steve Fay is an ace plumber. It is difficult to adequately describe his expertise. It can really be thought of as supreme. He can suss out every problem and execute a perfect repair. His advice is right on the mark in every instance.Mike Sullivan made a masterpiece of horribly water-damaged floors, heart pine boards that seemed unsalvageable. He worked into the night and put his whole heart and great store of experience into the process. He is unbelievably caring, wise, and competent.There’s no plumber more proficient than Steve Fay. He has total concentration and commitment. He is the soul of responsibility. No one is more reliable or trustworthy.I was so struck by Ben's conscientiousness and competence. Our dryer needed repair, and he diagnosed the problem immediately, went to great lengths to locate a replacement part (one Maytag no longer provided), noticed a deficiency in the venting system, and took pains to draw up a safer, more effective plan. Ben is not only kind and caring, but stalwart. It's such a rare quality nowadays. I didn't have a doubt in the world that he would put things right. He mentioned having been trained by Paul, one of the longest standing technicians at Bud Matthews, who I've known for many years, whose work has been impeccable, who is a wonderful trustworthy person in every sense.Today Tyler Spivey came (along with Matt) to service two HVAC systems. What great work was done! Tyler suggested an air filtration system, that he uses himself and stands by, that I think it will make a wonderful improvement to the air quality here. Both workmen were so polite, competent, and hardworking. The house had such good care!
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