Reviews
Benjamin D and the accomplice tech were professional, personable and efficient. We appreciate quality service!
Top notch. Both gentleman were friendly and performed their job well. Both deserve high praise for their work and deserve recognition. You will be recommended to ALL my friends and family.
My appliance repair experience this morning with Ben and Brandon was outstanding. Very nice men, very friendly to the curious pug Buttons who visited them a few times. They replaced the door rubber gasket and the water input control sensor on my 2008 Whirlpool Duet clothes washer and got lint out of the exhaust piping of the 2008 Whirlpool Duet clothes dryer, and tested everything before leaving. The load I just washed came out great, no more leaks inside or outside the machine. The load’s in the dryer and that is working well too. Great job by Ben and Brandon! I hope Bud Mathews Services values them highly for a very long time.
Very knowledgeable, thoughtful about the replacement cost, and understanding of the effect a big ticket repair/replacement has on your budget. The staff at Bud Matthews has consistently been helpful, responsive, kind, and professional. I make the call for help and the Bud Matthews team makes it right the first time…I have trust that the staff is working for me to get it done and done well.
Plumbing work done. Rosa was great. Replaced flush valve and interior water line on toilet. She was professional, efficient, and gave good tips for keeping it clean and working
Rosa M was absolutely wonderful! She completed multiple jobs quickly and efficiently and was very nice to my 2 little dogs. :) I will definitely use your services again and request Rosa. Thank you - Cy Bridges
Always happy with the Bud Matthews technicians--they are friendly, on time, and know what they are doing.
Rosa did a great job installing our kitchen sink, disposal, and dishwasher. She was fast, neat, and handled a difficult plumbing layout well!
Excellent service! Highly recommend! Ben was prompt, friendly, professional, and very knowledgeable. He easily found the issue with my refrigerator and explained everything as he went through the process of fixing it. Five stars, all the way!
Ben was very helpful and professional. He recognized right away that what appeared to be a small leak was much more. Morgan and Andrew acted very fast and effectively. Thanks very much!
Highly recommended. Have used twice, plumbing and refrigerator repair. Quickly responded and fixed issues. Save this number. They will help.
Paul is the BEST! Not only knowledgable but professional! You are lucky to have him on your team.
Bud Matthews Services has been incredible to work with. Kevin, Denny, and their team have completed several projects for us—from installing a new exterior French door and converting the old space to windows to some major interior remodeling and a full window replacement. Every job has been done with top-notch skill, professionalism, and care. They’re reliable, friendly, and always go above and beyond—all at a fair price. We trust them completely and wouldn’t hesitate to call them again for future work.
Nice, friendly employee. Pet friendly. Quickly in and out. Immediate diagnosis and plan to rectify. Same day service since it was my only refrigerator!
Mason McLean efficiently removed two ceiling lighting fixtures and replaced them with two ceiling fans. Both fans work beautifully; Mason took great care with the installation. Mason also took the time to show me how the remote works for both the fan light and the fan speed; he showed me how to dim and raise the light. Furthermore, Mason removed the empty fan boxes and disposed of them for us. He offered to do the same for the lighting fixtures. I am so appreciative of the work Mason did, his good cheer, his professionalism, and his helpfulness. Five stars for a job well done and for clear communication.
It was nice to have two experienced, kind, hard working, pleasant people who did a wonderful job installing my new over the range externally vented microwave.
Bud Matthews Services is always dependable and quite capable of doing the job, no matter what it is! And kudos to Rosa, our plumber! We will be calling on Bud Matthews again whenever the need arises! Thank you!
Totally positive experience! Bud was fast, kind, informative and my machine is working great now!
Denny and Brandon did a phenomenal job on site. In some of my career's past I have held various quality check roles for construction and I could not be any happier with the work that Denny and Brandon produced. Kevin acting as the office PM for the project was wonderful to coordinate with as well. I would hire Bud Matthews again and without a doubt I would specifically request Denny and Brandon be assigned to my project.
Great service; Benjamin did everything we asked for, and did it efficiently.
Ben D from Bud Mathews did an excellent job working on our freezer issue. He let us know when he was on the way. Ben was very friendly and extremely knowledgeable about the freezer. He was thorough and reassuring and cleaned up completely. I recommend Ben and Bud Matthews for your appliance repairs. They are pleasant to make a service appointment with and showed up in the time frame that was promised. Bud Mathews gave us a 90 day warranty on the work performed. I felt the charge was very reasonable for the labor involved by today’s standards. We used Bud Mathew’s today for electrical work. As usual they were on time, very professional and friendly. Their electrician was Mason McLean. He did a great job changing out our old ugly garage lights fixtures with new beautiful new ones and updated LED bulbs. He waterproofed the fixtures with sealant and we get much better light. He cleared the price with us before he did the work and cleaned up thoroughly, taking the boxes and old fixtures with him. We have used Bud Mathew’s for refrigerator, dryer, washer repairs and have always been pleased. They do anything connected with home maintenance and they are our go to guys.
Mason McLean came and installed two new garage lights today. He also replaced a broken outlet plate in our kitchen for free! He was very professional and courteous and did a great job. He removed our old lights and cleaned up, taking the boxes with him and leaving our place spotless. I highly recommend him for any electrical work you may need.
The Bud Mathews team of Rosa and Justin did a stellar job installing and relocating my water heater from below the house to the upstairs storage space. They went above and beyond, making it right, insulating, and keeping everything up to code.
We could not be happier with our experience with Bud Matthews! Our house in Mebane which is over a hundred years old was in dire need of some exterior repairs. When I called Bud Matthews and spoke with Morgan she set up a time for Andrew Logue to come out and see what we needed. He was very friendly and knowledgeable. He gave us an estimate which was in our budget and the work was scheduled. The construction team that came did a great job!! They replaced cedar siding and repaired trim work and soffits. If we had any concerns they were always addressed promptly. We also needed new steps coming off the sunroom. Dean and Will did an absolutely amazing job rebuilding them. They look like the original steps. If steps can be beautiful, these are! We had been looking for someone to do repairs on the house for a long time. We highly recommend Bud Matthews. We will be using them again.
And now for another 5-star review. Matt from Bud Matthews just left after completing the replacement of a worn out cartridge in my Moen shower. As I fully expected, he was on time, professional, came with exactly the right tools and finished the job beautifully. But what sets him apart is his great personality and attitude. Polite and humble, friendly and eager to please, he answered all my questions knowledgeably, and left me with a solid feeling of being treated fairly and right. Matt is our go-to plumber from now on. Budd Matthews is lucky to have him! Great job, Matt!! ********* Ok .. this is a NEW review for an appliance repair issue, so I am piggy-backing on a previous plumbing issue to describe my complete satisfaction with a cooktop repair done today. Our cleaners accidentally spilled water on the cooktop which resulted in a malfunction with the ignitors. With guests coming in a few days, I called Bud Matthews and they sent a repair technician out the same day. Benjamin wasted no time getting to work diagnosing the issue. It took some detective work, but within 20 minutes he had it figured out. No need for new parts, no need for a return visit. What's more, as a first time appliance repair customer, he gave me a discount on the price. Benjamin was polite, professional, well organized and focused. I cannot say enough about his ability, nor about Bud Matthews' quick service. I recommend Benjamin and BM without hesitation. FIVE STARS without hesitation!As to the plumbing issue... I had to replace both a conventional bathroom sink faucet as well as the guts on a pedestal sink. Tyler came out, and he was amazing! Conscious of the fact they charge by the hour, he went straight to work. No wasted time, no wasted motions. Knew exactly what to do and was in and out in just under one hour. Also, a polite professional with a great personality. He and Bud M are now my go-to plumbers!!!
With multiple projects by Bud Matthews Services over the years I can trust that each project will be done right the first time. Today’s service call with Bud Matthews’ electrician went better than planned and I am really pleased with the outcome. I am a long term customer of Bud Matthews Services and I Highly Recommend.
Corey was patient and explained every step in laymen’s terms. We were impressed with his professionalism and would call on Bud Matthews again if needed.
Matt was prompt, friendly, efficient and diagnosed the problem immediately! Would absolutely recommend Bud Matthews and Matt for plumbing issues!
Matt and Justin worked all day to fix my shower because it turned out to be a much more complicated problem than anyone anticipated AND because they promised not to leave until it was fixed correctly. Their customer service skills weren't learned in a training session. They've been treating others like they want to be treated since they were kids. Shout out to their folks. And thanks, guys, for your hard work.
Bud Matthews sent Benjamin over to look at our Whirlpool washer. He did a great job and was very friendly, knowledgeable, and professional.
We had a positive experience with Paul repairing our broken dishwasher. He seemed very experienced, knowledgable, and confidence-inspiring in his assessment. He was also a very pleasant person to work with during a stressful situation.
Great service, as always! Tyler is super nice and professional. BM is always prompt, professional, friendly, and fixes whatever issues we have. Cannot say enough good things about this company!! 😊😊
Today we received prompt and reliable service from the hvac division of the company. Jon and Mat were knowledgeable, polite and friendly and willing to help with anything we needed. Call Bud Mathews Services for great service
Matt at Bud Matthews could not have been better! He was so knowledgeable and sharp and courteous and efficient. A pro in every way. Someone please give this gentleman a raise and a promotion!
John was personable and professional in diagnosing the probable source of a leak and checking our HVAC system to be sure it was not leaking.
These folks are just such kind honest humans. I’ve had them Service my dryer and ducts as well as repair my washer. Their scheduler and repair people were so Flexible and helpful getting our repair done days before I have a baby. They are so polite and put everything back just so. Truly rare in the world these days.
We had a complicated situation upgrading electrical for an Accessory Dwelling Unit, as we were trying to get it properly zoned for the Town of Chapel Hill. We also had to meet other requirements that the town surprised us with. It was quite the ordeal! Kevin of Bud Matthews helped us through a whole process with figuring things out with the Town of Chapel Hill, and Andrew of Bud Matthews got all the work and permitting done very efficiently! Both were good with communications, and Andrew let us know what was going on every step of the way! We are very pleased with how things turned out. Thank you!!
Plumbing: Matthew fixed the leak in our sink, and then hooked up an under sink water filter. We have an older house, and when a part broke, he got a new one from the truck and fixed it. He did a fantastic job, in record time, and was extremely pleasant to work with. I highly recommend Matthew as a plumber
We've been with BMS for 4 years now, on the maintenance plan, and also for unplanned service visits. Both times we've called with an urgent need, they came that day (which was so appreciated on a 94 degree day, when my cooling had gone down). They always send over a personable, prompt, and capable tech who takes the time to explain the issue, and has been able to fix it then.My experience with professional services has been very up and down since moving here, but at least I don't have to worry about keeping cool or staying warm (thank God).
We had two areas of rotten wood--the fascia behind a gutter and even worse, the 6X6 post that comes up some 12 feet from downhill to hold the porch as well as two 4X4 posts holding that part of the deck that had rotted to the point where the deck was tilting. Alex and the team from Bud Matthews fixed both. The deck repair required supporting the entire porch to remove the rotted wood and then pouring a concrete base, all on a downslope. The team came out promptly and found the additional rotten wood and efficiently tackled the problem. Kudos to all.
I have a consistently positive experience whenever I call upon Bud Matthews Services. They are expert on every level. Simon and the other appointment makers interpret the situation with such accuracy. They are exceedingly kind, sympathetic, and responsive. The workers who come to the house are professional, respectful, and competent. In this case, Hovany addressed a plumbing problem and resolved it within minutes. What a boon it is to have them to rely on.Today Luis came, and was absolutely wonderful. The repair took five minutes, and Luis was so incredibly kind.Today Jose assessed two air conditioners and a garbage disposal. I know him well and have never failed to admire his skill as a technician as well as his sweetness and kindness.Luis came back to problem-solve something for me. He is so willing, so helpful, so competent, and such a good teacher. A jewel of a person.Steve Fay is an ace plumber. It is difficult to adequately describe his expertise. It can really be thought of as supreme. He can suss out every problem and execute a perfect repair. His advice is right on the mark in every instance.Mike Sullivan made a masterpiece of horribly water-damaged floors, heart pine boards that seemed unsalvageable. He worked into the night and put his whole heart and great store of experience into the process. He is unbelievably caring, wise, and competent.There’s no plumber more proficient than Steve Fay. He has total concentration and commitment. He is the soul of responsibility. No one is more reliable or trustworthy.I was so struck by Ben's conscientiousness and competence. Our dryer needed repair, and he diagnosed the problem immediately, went to great lengths to locate a replacement part (one Maytag no longer provided), noticed a deficiency in the venting system, and took pains to draw up a safer, more effective plan. Ben is not only kind and caring, but stalwart. It's such a rare quality nowadays. I didn't have a doubt in the world that he would put things right. He mentioned having been trained by Paul, one of the longest standing technicians at Bud Matthews, who I've known for many years, whose work has been impeccable, who is a wonderful trustworthy person in every sense.Today Tyler Spivey came (along with Matt) to service two HVAC systems. What great work was done! Tyler suggested an air filtration system, that he uses himself and stands by, that I think it will make a wonderful improvement to the air quality here. Both workmen were so polite, competent, and hardworking. The house had such good care!
Tyler did an excellent job performing our AC yearly maintenance. He was professional, courteous, and offered useful suggestions to help maintain the system. Highly recommend.
Bud Matthews did an excellent job with our new railing and handrails. Chris J. sourced exactly the look we wanted (modern and simple), Dean did an absolutely amazing job with the construction/installation, and Jorge matched the stain of our hardwood floors exactly. We love the finished product. A++
Matt helped diagnose and fix a leak in my house with incredible professionalism. He also educated me on the cause of the leak and outlined next steps. Plumbing issues are never fun, but Matt was a 10/10.
Bud Matthews technician, Tyler Spivey, came out the same day as we made the call and did a great job assessing the issue with our AC. He even pushed up the return appointment so we wouldn't be suffering without AC for too long. Very pleased.
Cory from Bud Matthews did an excellent job diagnosing and repairing the unexpected plumbing leak in our wall that was leaking down through the basement ceiling. He arrived earlier than scheduled (which was great!) due to concern that we had turned the water off to our house and he wanted to address the issue as quickly as possible. He carefully checked and rechecked to ensure he had identified and corrected all the sources of the leak (and there was more than one!). We enjoyed meeting him. He is an asset to your company!
BMS technician Victor, who replaced our water-pressure valve, did excellent work, explained the problem thoroughly, and had great customer service.
We have had continuing sewer issues and Bud Matthews finally solved our problems. Tyler was our initial plumber. He responded quickly to our request and the blockage was fixed. Or so we thought. After a few months, we required Tyler again and this time he used the dreaded sewer camera to identify a slump in the line that was the problem. Or so we thought. This slump would require yard surgery with a backhoe and eventually we were given a quote. I would have given Bud Matthews only three or four stars at this point because it took quite a while between the time we got the quote and the time we finally got action. However, in the end, they deserve five stars because of their professionalism and diligence in solving our TWO sewer problems. After addressing the slump, they weren't quite satisfied and used the camera again. This time after repeated examinations of one small section, they ascertained a small crack in the line that had allowed some tree roots to enter. This was not easy to find but uncorrected would have eventually caused us more sewer grief. This required more deep digging and more repair work. This should solve our problems (or so we hope!). All this activity required two days and the excellent team work of Derrick, Darrel, Matt, and Joseph. We thank them for their perseverance and hard work.
I had a non-emergency (yet important!) plumbing issue and was a little panicky and also expecting the worst. I called and got a same-day appointment. Victor showed up early and took care of the issue like it was nothing and it took far less time than I thought it would. I am SO appreciative of Victor's time and effort this afternoon. I'll be reaching out again about some necessary upcoming work I have on the horizon!
I highly recommend Bud Matthews services. They have provided services for me a couple of times over the last few months. They are always very responsive and can usually get you scheduled next day depending on the service. Darrell, Matt and Derick were great to work with on my last service. They were all very professional and able to complete the toilet installation and valve repair in a shorter time than anticipated. Pricing is fair as well.
Matt and Scott did an outstanding job installing two toilets for us. They were on time, quick, thorough and very professional. I will have these two men back to do plumbing work for me anytime.
Darrell was the lead plumber on our job. He was professional in all aspects of his work. He was an effective communicator throughout the Instalation of the Tankless Hot Water heater to replace a very old and contaminated tank hot water heater. He also installed a washing machine hook up and plumbed the drain into a challenging 1955 Cast iron waste line. He kept his wok area clean and neat in the midst of our renovation work to refinish all of the hard wood floors and paint the entire interior. He cleaned up his work area and in the crawl space as well. This is exceptional for plumbers based on my life long experience. Derek did the estimate on the work and was was timely and clear with the whole process. The scheduling and billing folks I interacted with on the phone were friendly and helpful. I will recommend this company to anyone who asks for someone to do plumbing work.
BMS was the only one of four companies I called who could actually show up the afternoon I needed them. Darryl and Matt showed up at the beginning of the time window, found the problem, replaced the pump, and put back all the paint cans and stuff they had to move to get to it. They were also very courteous.
They installed a heat pump hybrid water heater for us. Darrell was great. Communicative, on time, professional.
Very responsive in identifying and fixing sewer pump failure. Highly recommend Darrell and Matt!!
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