BUD MATTHEWS SERVICES IS OPEN AND READY TO SERVE. We recognize our services are often emergency in nature, and we remain fully committed to fulfilling the needs of our community. Learn more here!
Serving the Chapel Hill Area for Over 40 Years!

Frequently Asked Questions

Bathroom Plumbing

What can I do if my toilet overflows?

First, remove the toilet tank lid and lift the float or fill valve to stop the water from refilling the tank. Then, turn off the water supply to the toilet – this is usually the pipe at the bottom of the toilet, and the valve is usually on the pipe itself. Finally, turn off your home’s main water and assess the issue. If the water continues to overflow after turning off the main water, the issue could be unusually serious. Either way, it’s best to call a plumber to get to the root cause of the issue after an overflow issue.

Why is the water in my shower suddenly flowing slow?

Unfortunately this is a lot like asking “why does my stomach hurt?” There are many potential culprits, all ranging from quick fixes to more serious problems. Here at Bud Matthews Services, we see a lot of scale buildup, poor overall water pressure, blocked pipes, and showerheads not up to the task. A plumber will be able to diagnose the problem for certain.

Why isn’t my bathtub draining?

This could be due to a broken or rusted stopper, or the pipe itself may be blocked. First try pulling the stopper out and see if that fixes the problem. If not, you might have a real clog on your hands, which we recommend calling in the professionals to assess.

Bathroom Remodeling

How long does it typically take to remodel a bathroom?

This depends on the scope of work involved, but since the “it depends” answer drives us crazy too, here’s a sample timeline (an example ONLY) of a real full remodeling project that didn’t include moving taps and toilets around:

1. Design and concepting – 1 week
2. Scope finalization and contract agreement – 2 to 3 weeks
3. Material selection – 1 week
4. Material order and delivery process – 3 to 6 weeks
5. Project prep (demolition, removal, etc.) – 1 week
6. Project execution (installation, painting, flooring, electrical, etc.) – 2 to 3 weeks
7. Finishes and clean-up – 1 to 2 weeks

Should I remodel my bathroom before selling my house?

Data from Zillow indicates that over one quarter of US-based homeowners remodel their bathrooms before putting their homes on the market. Zillow data also indicates that bathroom remodels have an incredible return on investment. Even small cosmetic updates can yield as much as $1.71 in home value for ever $1 spent on the project.

Do I need to have the design all figured out before starting the process?

Having a general idea is helpful, but most remodeling services offer design and consultation services to help you refine your vision. Don’t let a creative block or lack of niche knowledge stop you from getting the bathroom of your dreams!

Indoor Air Quality

Is indoor air quality really a big deal?

Yes. In fact, the Environmental Protection Agency ranks indoor air pollution one of the top five environmental hazards. Americans spend most of their time inside, and indoor air is often 2 to 5 times more polluted than typical outdoor air. Polluted indoor air can have serious effects on respiratory health, especially for those suffering from allergies, asthma, etc.

What are the most common indoor air pollutants?  

Some common indoor air pollutants include:

  • Asbestos
  • Dust
  • Pet Dander
  • Carbon Monoxide (CO)
  • Nitrogen
  • Pesticides
  • Radon
  • Secondhand Smoke
  • Volatile Organic Compounds

How can I keep tabs on my indoor air quality?

Improving ventilation and having a professional do routine annual maintenance on all your HVAC systems is important. You can also invest in an indoor air quality monitor or DIY home testing kits.

Air Filtration

How do I know if I need air filtration for my home?

Air filters are a standard feature found with any forced–air heating and air conditioning system. While some air filters can provide advanced protection against smaller particles that can lead to allergy symptoms or illness, it may take a separate indoor air quality system to do the trick in your home.

If your air filter does not seem to help relieve symptoms in your family members no matter how often you replace it (which should be once a month), it may be time for an upgrade.

What is the best air purifier for someone with asthma?

We recommend one that uses a HEPA filter and an activated carbon filter. The dual action there will remove solid particles and gases that can trigger asthma attacks.

How much does an air filtration system cost?

Annual costs range from between $200 to $900 depending on the make and model according to consumer reports. We can work with you to find the model that makes the most sense for your needs.

Construction Remodeling

Will remodeling make my home more energy-efficient?

Almost always, yes. Unless your home was built this year, it likely doesn’t use the most modern fixtures or water treatments. A well-planned remodel can have you saving money on energy and utility bills for years to come!

What should I be looking for in a remodeling contractor?

You’ll want to be sure they have years of experience with the type of remodeling you want. They should also be able to demonstrate their familiarity with the building codes in your locality, and be very clear and transparent on process and pricing.

What are the best remodeling projects for good return on investment?

According to a 2020 Cost vs. Value report from Remodeling Magazine, a well-respected trade publication, the most efficient construction remodeling projects in terms of ROI were:

  • A minor kitchen remodel
  • Siding replacement (fiber and vinyl)
  • Wooden deck additions

Have more questions? Get in touch today!

Call us at 919-929-0203 or contact us online.

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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Certifications & Affiliations

We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.