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Serving the Chapel Hill Area for Over 40 Years!

Sump Pump Services in Chapel Hill, NC by Bud Matthews Services

Flooding is not an uncommon occurrence here in North Carolina. If you have ever had a basement or crawl space flood before, you know what an absolute nightmare it is to repair the water damage. The trouble is doubled if you have to replace any appliances that might have been in the area, like water heaters. Fortunately, you don’t have to hope that your basement or crawl space won’t flood next time a massive storm rolls in. You can protect your home from flooding using a device called a “sump pump.” If you need a sump pump installed somewhere in your home, call us today. We offer comprehensive sump pump services throughout Chapel Hill, NC.


A sump pump is a system designed to prevent an area from flooding by pumping out any water that flows into it. First, a pit is dug at the lowest point of the area that needs protection. All water that flows into the area will naturally flow into the pit. This pit is called the “sump.” Once the sump is dug, the pump is either installed inside or just above it. A pipe runs from the sump pump out of the house, to provide somewhere for the water to go. After that, the pump is hooked up the home’s electrical grid, and it’s ready to go.


Repairing water damage isn’t just a hassle; it’s expensive as well. Most of the time, the only way to “repair” flooding damage is to throw out anything and everything that’s become waterlogged, which can amount to quite a lot. A sump pump protects against this by removing the water before it has a chance to build up. It won’t protect against very heavy floods; however, if you do experience a major flood that can overwhelm the sump pump, you will have more significant problems than just your basement/crawl space flooding. The point of a sump pump is to prevent parts of your home from flooding from small to moderate water flow, and in that regard, it does exceptionally well.

4 Signs You Need Sump Pump Repair or Replacement

You should always heed the warnings your sump pump is about to fail. But even with the most diligent sump pump maintenance, emergencies happen.

Signs you have sump pump problems include:

  • Age – If it’s older than seven years, you’re probably looking at repair or replacement soon.
  • Continuous/long-running – There may be a problem with the switch or the float. If it seems to run too long before it shuts off, you might have a pump problem. If your sump pump is running on and off when it shouldn’t, it needs service as soon as possible. This could indicate a wiring problem, and the issue could be the sump pump or your home’s electrical system.
  • Noise – Sump pumps shouldn’t make loud or odd noises. When they do, it’s because parts are breaking or worn.
    • Motor noise – Bearings
    • Rattling/grinding – Impeller/fan
  • Rust – Have you heard of “iron bacteria”? It’s a ferrous oxide produced by iron that can become a gel-like substance. It won’t harm humans but it clogs drains and sump pumps. If you see rust, it may not be corrosion as much as it is iron bacteria. It’s a problem, either way.

If you don’t think your sump pump is working correctly, it’s much better to be safe than sorry. When you need sump pump repair, you need it fast! You can avoid an emergency and save money when you contact Bud Matthews Services or call 919-929-0203 to schedule an inspection.

Types of Sump Pumps

A sump pump increases your property value. It’s a good investment. There are several types of sump pumps available, and one of them is right for your residential or commercial property.

The main types of sump pumps are:

  • Battery-backup
  • Combination
  • Effluent
  • Pedestal
  • Primary
  • Sewage
  • Submersible
  • Water-powered backup

When your sump pump fails, we’ll make an honest appraisal and tell you if you need repair or replacement. If a repair will solve the problem, we’ll also tell you how much “mileage” you can get out of your current unit before investing in a new sump pump. Call 919-929-0203 or contact Bud Matthews Services to learn more.


Installing a sump pump is obviously not something that should be handled by anyone but a professional. Professional knowledge and experience are required to place the sump properly, install the pump, rig the pipe, and connect the electrical wiring. Doing some of those steps improperly will just give you a sump pump that doesn’t work. That’s why you want to let us handle all your sump pump installation procedures.

Sump pumps can also develop problems, just like any other system. If your sump pump isn’t working correctly, call us, and we’ll repair it for you. We can also conduct sump pump maintenance procedures so that your sump pump continues to serve you well. Call Bud Matthews Services today to schedule an appointment with one of our technicians.

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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Certifications & Affiliations

We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.