BUD MATTHEWS SERVICES IS OPEN AND READY TO SERVE. We recognize our services are often emergency in nature, and we remain fully committed to fulfilling the needs of our community. Learn more here!
Serving the Chapel Hill Area for Over 40 Years!

Heat Pump Water Heater Services in Chapel Hill & Durham, NC

A heat pump water heater uses a different means of warming your household water than the traditional methods. Heat pumps function like refrigerators only in reverse: using refrigerant to warm the water in the heater before distributing it to your home. It’s quite efficient, using much less energy than traditional water heaters and saving you a great deal of money in the process. But it also means that specific knowledge is needed to install, repair, and maintain them properly.

That’s where we come in. Our trained professionals know the specifics of heat pump water heaters. If you need a new system installed, we can make sure the job is done right! We can also help you out with all of your routine maintenance needs!

Contact Bud Matthews Services with any issues surrounding your heat pump water heater in Chapel Hill, NC.


If you opened up the internal workings of your heat pump water heater, it wouldn’t look all that different from the system in your refrigerator. The main differences are that the process is in reverse. Refrigerators use refrigerant gas to pull heat from inside the fridge, then release hot air outside of the system to compensate. Heat pumps, on the other hand, pull heat in from the outside air and release it into your water tank. The system can be retrofitted with traditional water heaters in some cases, and our mild weather makes it an excellent fit for our climate regardless.


Because of its unique nature, repairing a heat pump water heater isn’t merely a matter of plumbing. While many problems that spring up do require a plumber’s skills, the apparatus by which it does its job more closely resembles an air conditioner. Heat pump water heaters also need a separate set of skills to handle. Our technicians have experience on all models of water heaters, ensuring that we can address any concerns you may have professionally and effectively. Trusting a less qualified service could get you into the wrong kind of hot water, so call us today!


We understand that you’re looking to save money with your heat pump water heater without skimping on efficiency. That’s why we handle every aspect of water heater service with the same confidence and pride with which we undertake all our services. We can install or replace a heat pump water heater in your home entirely, ensuring that your new system starts its life without a hitch. We’ll perform regular maintenance sessions to keep it running in tip-top shape and in the off–chance that a repair is required, we will be there in a flash. Give us a call to get the process started. You’ll be glad you did!

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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Certifications & Affiliations

We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.