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Serving the Chapel Hill Area for Over 40 Years!

Tankless Water Heater Services in Chapel Hill & Durham, NC

When looking for alternatives to the classical tank water heater model, many people look to tankless water heaters to meet their needs. As the name suggests, tankless water heaters do their jobs without the cylindrical tanks most of us associate with water heaters in general. They offer several advantages over tank models, but their systems include some unique features, which can baffle unqualified technical services sent to install, repair, or maintain them.

That’s why you can trust us to do the job right. We have extensive experience with tankless water heater services – from installation to replacement and everything in between – and our trained staff is dedicated to doing the job right the first time, every time.

If you want a new tankless water heating system, or you already own one, and it could use a hand, then contact us today to set up an appointment!

How Tankless Water Heaters Work

Tankless water heaters utilize a series of superheated coils, wrapped around a length of pipe in which water passes through on the way to your faucet. The system heats the water up instantly, providing several tangible benefits. The first and most noticeable one is that you don’t need to wait for the system to warm up. Another advantage is that you’ll never run out of hot water, and the cost of heating the water “on demand” is often much less than it would be in a tank.


Installing a tankless system takes the right kind of training. Tankless water heater installation needs will vary from your standard water heater. They will need to fit within a specific place that has access to your plumbing system that a traditional system doesn’t. Once the installation is complete, we recommend routine maintenance checks. We are here to handle anything you may need. Our technicians have specialized training in tankless systems, which means we can address the areas of installation, repair, and replacement with equal confidence.


Tankless water heaters can be a great asset to your household, but their unusual nature takes some getting used to. It’s nice to have a qualified service representative on call to help you with any problems. We’ve served the greater Chapel Hill area for over 40 years. We treat our customers’ issues with the same care and attention to detail that we’d treat a problem in our own homes. If you want to install a new tankless system, we’ll be here for you, and when that system needs maintenance or repairs, then expert service is just a phone call away. Pick up the phone and give us a call today. You’ll be glad you did!

Tankless Water Heater FAQ

Here are some common questions about tankless water heaters with answers from the team at Bud Matthews Services.

What are the downsides of installing a tankless water heater?

The main downside of a tankless water heater is the higher upfront cost. Also, if you choose a unit that’s too small, you may not have enough hot water for your family’s needs. Finally, tankless water heaters can only supply hot water to one faucet at a time, so you can’t wash dishes while someone showers.

Is installing a tankless water heater worth it?

If your goal is to lower your energy bills, then you will benefit from a tankless water heater. They do not waste energy heating and storing water; instead, they provide water that is heated only when you need it.

Are tankless water heaters dangerous?

The only danger from a tankless water heater is the danger of carbon monoxide leakage from gas-powered water heaters. Professional installation will help limit this risk. Otherwise, they are a safe appliance to use to heat your home’s water.

Can a homeowner install a tankless water heater?

Homeowners can install tankless water heaters, but they may be better served by hiring a professional to limit the risk of carbon monoxide leaks and exposure.

Can tankless water heaters be repaired?

Sometimes tankless water heaters need to be repaired, and thankfully repairs are pretty straightforward. They are less prone to issues than traditional water heaters, though, so repairs don’t happen all that often.

Why would a tankless water heater stop working?

Sometimes a tankless water heater won’t deliver hot water because it cannot keep up with demand. It can also be a problem like a plugged heat exchanger, which often happens in homes with hard water, a blocked vent or air intake, or dirty burners. If your tankless water heater is not heating up the water as it should, and it’s not because you’re asking for too much, reach out to the pros at Bud Matthews Services for professional repair help.

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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Certifications & Affiliations

We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.