BUD MATTHEWS SERVICES IS OPEN AND READY TO SERVE. We recognize our services are often emergency in nature, and we remain fully committed to fulfilling the needs of our community. Learn more here!
Serving the Chapel Hill Area for Over 40 Years!

What Counts as a Plumbing Emergency?

Posted on: May 9, 2016

Plumbing problems don’t work on a calendar or any sort of time table. In fact, sometimes they seem to do everything they possible can to happen at the worst times. This is the reason that we offer fast emergency plumbing services. You can call us any time of the day or night, any day of the week, and we’ll have skilled repair plumbers out to you right away to fix the problem.

You may wish to have a better idea of when a plumbing problem is an emergency or something that can wait. We’ll offer you some help making the decision.

First, if you think it’s an emergency—call!

The important take-away here is not to overthink the problem. If the plumbing issue feels urgent to you, then you shouldn’t hesitate to pick up the phone and call for licensed plumbers to send emergency help. The trouble might not be an actual emergency, but it’s much better to be on the safe side. Your friendly plumbers don’t mind offering this kind of help!

Anything involving burst pipes

Flooding is the major concern when it comes to plumbing issues. Water damage is difficult and expensive to mitigate inside a home. If one of your pipes bursts (which is a common trouble during winter because of pipe freeze) don’t delay with contacting your nearest emergency plumber. Also make sure your know where the shut-off valve for the water main into your house is so you can halt the flooding as soon as possible.

Other possible flooding sources

There are other ways your home could be threatened with flooding aside from burst pipes. If a faucet starts running and won’t turn off, or if a fixture breaks and starts to blast water out, get the water main shut off and then call a plumber. Flooding toilets and overflowing sinks are other emergencies that might create water damage.

Bud Matthews Services offers speedy emergency plumbing repair work for Durham, NC.

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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Certifications & Affiliations

We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.